Support
The elves are here to help
Most answers are a tap away in the app. For anything else, write to us.
Write to us
Tell us what happened and which phone you use, and we will get back to you.
[email protected]Restore purchases
Open North Pole Stories in the app and tap Restore purchases. Purchases follow the Apple ID that paid.
Change a child’s profile
Open Kids’ profiles, choose the child, and edit any answer or their elf. Delete a profile from the same page.
Delete your account
Open Settings and tap Delete account. Your account and every child profile are removed.